Refunds and Exchanges
I would like you to be our happy and satisfied customer!
I give FULL REFUND: -If your piece gets lost or damaged, i offer a replacement or full refund.
-In case of Damage, i require it is filed immediately upon same day of arrival. It is compulsory to take photos on the same day of arrival, of the package and the damaged painting, notify me and the shipping company via Email in order to file properly the case. If damage report is not filed as described above we will not consider it a damaged case.
-If you are unhappy with your piece i will offer a refund up to 7 days after receipt, on the condition that the piece is returned undamaged, and with registered tracking code. The buyer has 7 days, including day of arrival to notify me by email-provided with certificate of authenticity.
-Any returning shipping costs such as Customs, VAT, additional Paypal cost, fees or custom fines are paid by the buyer. I do not take responsibility for lost/damaged packages that are shipped back to us. If the package is lost during returning process i will not Refund.
I do not refund the following:-Custom orders and made to order works, as they are specially made.
-Unclaimed packages that have arrived to your destination but for any reason are not picked up or recipient is absent or unavailable.
-Any package that is lost or damaged during return process.
-Any returning shipping costs such as Customs, VAT, additional Fees or Custom Fines that occur during returning process.
Be sure to follow the tracking of your package through your local tracking postal service once we give you the International Tracking ID.