All parcels are tracked.
Only Eligible transactions that are Verified status paid by PayPal Credit Debit card / credit card are accepted.
Not accepted eCheque or Instant Transfer from your bank account please.
Shipping- ORIGINAL PAINTINGS will be sent a day or two following the payment.
- There is no delivery during weekends or holidays.
- Watercolours will be sent 4 business days after payment received.
- Shipping is via Express Post : 5 business days to arrive - A tracking number will be provided and a direct link to track it. This will be the email you provided at time sale.
- All of my paintings are professionally packed with great care.
- Prints / Original paintings are insured against damage or loss.
- There are no custom fees on artworks in North America.
Refunds and Exchanges
- Returns on original paintings only are accepted after 3 days of receiving.
- No returns on commission artworks, exchange only.
- Money back, exchange or store credit is acceptable.
- In case of a refund - paintings must be packaged in the same way it arrived.
Once I get the painting to my satisfaction I will send you a refund via PayPal for
the PAINTING'S VALUE ONLY, Minus any Paypal cost to me and delivery cost to you.
Additional Policies. As an artist I keep the rights to make any reproductions of my own creations such as create similar artworks (never identical), prints, lithographs and so on.
PLEASE, leave your phone number to fill out courier waybill when your order is readyVERY IMPORTANT! Unpack the package in front of the courier, only sign the waybill when you are sure the paintings are in good condition. If the painting is damaged during international transportation, pleasae check out below and follow the steps to get a new painting.
Customer takes care of custom duty and related fees when paintings arrive at your country. No custom duty when import to US under value $2000. Other european countries, I will write less value of paintings $50-$100 on invoice to help you pay less on related fees.
Thank you for you interest in our work.
Please let us know if you have any questions. We are always happy to assist you quickly.